Order and Checkout Terms
Last updated: August 2026
These terms apply when you place a direct order through sphinmedia.com, on the Order Now path. They explain what you agree to at checkout, how your order is confirmed before any work starts, how payment and the payment plan work, what happens if a payment is missed, and when ownership of your finished work passes to you.
Contents
1. Who you are contracting with
Sphin Media is the studio brand operated by Assur Media, a UAE Free Zone Company registered under the Sharjah Research Technology and Innovation Park Free Zone Authority, Registration No. 9978. Assur Media is the contracting party, and all commercial and legal correspondence is issued under Assur Media.
| Registered address | Block B-B50-065, SRTIP, University City, Sharjah, United Arab Emirates, P.O. Box 66636 |
|---|---|
| Legal contact | legal@assurmedia.com |
| General enquiries | contact@sphinmedia.com |
| Pricing, packages, and new projects | sales@sphinmedia.com |
| Something is not working: payments, files, or access | support@sphinmedia.com |
| Cancelling an order, or requesting a refund | support@sphinmedia.com |
| Invoices, receipts, and billing details | admin@sphinmedia.com |
| Progress on work in hand | designers@assurmedia.com |
2. The words we use on this page
A Business Day is any day other than a Friday, a Saturday, or a public holiday in the United Arab Emirates.
A Standalone Project is any purchase that is not a retainer. This includes Launch packages and individual projects such as a Brand Build, a Website Build, or a Short-Form Video Pack.
Retainers are the Growth and Complete monthly engagements. They are never Standalone Projects.
3. What you agree to at checkout
When you check out, you agree to these Order and Checkout Terms, together with the Terms of Service, the Refund and Cancellation Policy, and the Usage Rights and Licensing Schedule.
Where these documents differ, the following order applies: first, the Statement of Work, for the scope, deliverables and fees of that project; then the Retainer Agreement, for a retainer engagement; then the Master Services Agreement; then the Usage Rights and Licensing Schedule; then the Refund and Cancellation Policy; then these Order and Checkout Terms; then the Terms of Service.
4. Placing your order
You order by choosing a package or a Standalone Project, completing a short scope form, and checking out. You do not need to create an account.
Completing checkout places a conditional order. It is not yet a binding agreement for the work. A binding agreement is formed only when both sides confirm the scope, in the confirmation phase described below.
Payment is taken at checkout, either in full or as the deposit under the payment plan where you use it. Until the scope is confirmed by both sides, that payment is fully refundable: you may cancel and receive a refund of all amounts you have paid, and we may decline to proceed, in which case you also receive a refund of all amounts you have paid.
5. The confirmation phase
Within one Business Day of your order, a Sphin Media strategist reviews your brief and confirms the scope with you. There are three outcomes:
Proceed as ordered;
Adjust the scope (small adjustments are absorbed; a larger change is re-quoted);
Cancel, and you receive a refund of all amounts you have paid.
Sphin Media may also decline to proceed, in which case you receive a refund of all amounts you have paid.
No work starts, and no binding agreement for the work is formed, until both sides confirm the scope.
6. What happens after confirmation
Once both sides confirm the scope, the agreement becomes binding, work begins, and the refund stages in the Refund and Cancellation Policy apply from that point. For a Standalone Project, the agreed scope, deliverables, milestones, and revision rounds are set out in a Statement of Work.
7. Price, tax, and what is included
Prices are shown in US dollars and are exclusive of any tax that applies. Any applicable tax is shown at checkout and added to the price.
The price shown at checkout is the total price for the work in the package, project, or service tier you chose. Any charge that your own bank or card issuer applies, for example a currency conversion charge or an international transaction fee, is outside our control.
Standalone Projects are paid in full at order, or at contract signing on the consultation path, unless you use the payment plan described below. Retainers are billed monthly in advance, with a minimum three-month term.
Card payments are processed by Stripe. PayPal is also available at checkout. The payment plan is available on card payment only, and is not available on PayPal.
For paid advertising, a management fee of 15 per cent of advertising spend applies, and the advertising spend itself is separate and paid by you.
If you choose to opt in to the Sphin Media portfolio, a 10 per cent discount applies to your order total before any applicable tax, and you grant Sphin Media a licence to display the completed work. This does not change who owns the work. The detail is in the Usage Rights and Licensing Schedule.
Additional revision rounds, beyond those set out in your Statement of Work, are billed separately and immediately.
8. The payment plan
Where it is offered at checkout, the payment plan lets you pay a deposit at order and the balance in weekly instalments. The tier that applies depends on the value of your order.
| Order value | Deposit at order | Then | Interval |
|---|---|---|---|
| Below USD 1,500 | Paid in full | Not available | |
| USD 1,500 to 2,499 | 50 per cent | 2 payments of 25 per cent | Weekly |
| USD 2,500 to 4,999 | 40 per cent | 3 payments of 20 per cent | Weekly |
| USD 5,000 and above | 30 per cent | 4 payments of 17.5 per cent | Weekly |
These rules apply to the payment plan:
It is available on Standalone Projects only. It is not available on retainers, it is not available on the 15 per cent advertising management fee, and it is not available on advertising spend.
Advertising spend is excluded from the order value used to test eligibility.
Eligibility is tested on the published price before any discount and before tax. The 10 per cent portfolio opt-in discount reduces what you pay, but it does not change the order value used to test eligibility.
The payment schedule runs from the date of your order.
It is available on card payment only, where offered at checkout, and it is not available on PayPal. Orders paid by other means are paid in full at order.
Additional revision rounds are billed separately and immediately. They do not join the payment schedule, and they do not retrospectively qualify an order for a payment plan.
9. If a scheduled payment is missed
If a scheduled payment is not received, work on your project pauses on the day the payment was due. You then have five Business Days to bring the payment up to date. If the payment is still outstanding after that period, we may cancel the order, and the refund stage current at that moment applies under the Refund and Cancellation Policy. No ownership of, and no licence in, any draft, deliverable, or working file passes to you until the full price has been received in cleared funds.
If a card payment fails, we will tell you and ask you to settle it. The five Business Days run from the day the payment was due.
Where you are on a payment plan, the refund stage is applied to the full price of your order, and then netted against what you have actually paid. The percentage that is not refundable at your current stage is the amount we have earned. The full stage table is set out in the Refund and Cancellation Policy.
Example one. Your project is USD 2,000 and you paid a 50 per cent deposit of USD 1,000. You cancel at the 80 per cent stage, so we have earned 20 per cent, which is USD 400. You paid USD 1,000, so we refund USD 600.
Example two. Your project is USD 1,500 and you paid a 50 per cent deposit of USD 750. You cancel at the 20 per cent stage, so we have earned 80 per cent, which is USD 1,200. You paid USD 750, so USD 450 remains payable and we will invoice you for it.
Where the value of the work we have earned at your current stage is more than the sums we have received, the shortfall remains payable and we will invoice you for it.
If you raise a chargeback with your card issuer or payment provider instead of using the cancellation process in the Refund and Cancellation Policy, that does not remove your obligation to pay for the work performed up to that point, and we may recover the amount owed.
10. Your deliverables and ownership
Ownership of your final deliverables passes to you by a written assignment of our economic rights, in the form the United Arab Emirates copyright law requires, once you have approved and accepted the work and the full price has been received in cleared funds. Until then, no ownership of, and no licence in, any draft, deliverable, source file, or working file passes to you.
Some elements within a deliverable are licensed from third parties and cannot be transferred. These include stock music, stock footage, stock visuals, fonts, and AI-generated voice. You receive the benefit of those licences as the assets are used within your deliverable, subject to the terms of the provider that supplied them.
Moral rights cannot be assigned or waived under United Arab Emirates copyright law and remain with the individual people who created the work.
The source and working files included as standard, and the full detail of how third-party assets are handled, are set out in the Usage Rights and Licensing Schedule.
11. What we do not promise
Sphin Media does not guarantee results, bookings, revenue, return on investment, rankings, patient numbers, or clinical outcomes. What we commit to is the work and its timing.
12. Your consumer rights and lawful use
This does not remove any right you have as a consumer that cannot be removed by agreement. Where the law of your market gives you a statutory right that applies and cannot be waived, for example a return, withdrawal, or cancellation right, that right applies in addition to this page.
Placing an order is on the basis that you are acting lawfully. Sphin Media may decline or end an order where it reasonably suspects, on a stated basis, fraud or unlawful activity, and may decline a refund where there is credible, substantiated evidence of such activity, as set out in the Refund and Cancellation Policy and the Master Services Agreement.
13. Governing law
These terms are governed by the law of the United Arab Emirates. If something goes wrong, please contact us first at legal@assurmedia.com and we will try to resolve it with you directly. If we cannot, the courts of the United Arab Emirates have jurisdiction. Nothing here removes a right you have to bring a claim in your own country where the law of that country gives you that right and it cannot be waived.
14. How to contact us
For a question before you order, contact sales@sphinmedia.com. If something is not working, including a failed or duplicated payment, contact support@sphinmedia.com. For invoices and billing details, contact sales@sphinmedia.com. For progress on work in hand, contact designers@assurmedia.com.
For a legal question about these terms, contact us at legal@assurmedia.com.
You can also write to us at Assur Media FZC, Block B-B50-065, SRTIP, University City, Sharjah, United Arab Emirates, P.O. Box 66636.
Last updated: July 2026
Sphin Media is the studio brand operated by Assur Media, a UAE Free Zone Company (Registration No. 9978). All commercial and legal correspondence is issued under Assur Media.